1. What is your jewelry made from? Our jewelry pieces are crafted from high-grade stainless steel, a durable and hypoallergenic material that is resistant to tarnishing, rust, and fading. It's a perfect choice for long-lasting jewelry.

2. Is my jewelry hypoallergenic? Yes, stainless steel is hypoallergenic, making it a great option for individuals with sensitive skin or metal allergies. Our jewelry is safe and comfortable to wear for prolonged periods.

3. How do I care for my jewelry?  Our jewelry is easy to maintain. To keep it looking its best, simply wipe it with a soft cloth to remove dirt or oils. Avoid exposing it to harsh chemicals, abrasive materials, or high humidity to prolong its shine.

4. Can my jewelry rust or tarnish? One of the benefits of stainless steel is its resistance to rust and tarnish. However, in very rare cases, if exposed to extremely corrosive environments, some discoloration might occur. Regular care will help prevent this.

5. Can I wear my jewelry in water? Yes, you can wear our jewelry in water without worrying about damage. It's resistant to water and moisture, making it suitable for daily wear.

6.How do I determine my ring size? You can find the guide on our website under the "Ring Size" section.

7.Can I cancel an order after placing it? Unfortunately, once an order is placed, it cannot be canceled. We process orders promptly to ensure swift delivery.

8. Can I track my order status? Yes, once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your package.

9. How do I prevent scratches on my jewelry?While stainless steel is durable, it's not scratch-proof. To prevent scratches, store your jewelry in a soft pouch or lined jewelry box. Avoid contact with rough surfaces or abrasive materials.

10. Can I request return or exchange ? For detailed instructions, please review our Refunds Policy Page.

11: Do you offer international shipping? No, at the moment, we do not offer international shipping in our Website. We currently only ship within India. However feel free to DM us on our Instagram account @aurel.india or Whatsapp us at +918056072197 for International orders.

12: What payment methods are accepted for my purchases? We accept various payment methods to accommodate your needs, including major credit and debit cards, online banking, UPI and mobile wallets. Rest assured, we prioritise your convenience and security in every transaction."

13: How can I contact customer support for further assistance? If you have any more questions or need assistance, please reach out to us  through the Contact Us page. We're here to help you make the most of your shopping experience!